We are SO EXCITED that you chose to get your lashes done with us!  While we can't wait to meet you and get to know you better, we would like to make our guests aware of our policies to ensure a great experience with us.

PUNCTUALITY:

Arrive to your lash appointment on time. If you are more than 10 minutes late, we will reschedule your appointment for a later date and fees will apply for the time that was missed.

SCHEDULE FOLLOW-UPS:

Please schedule eyelash extension fills in person after each appointment. If 3 weeks have passed without an appointment, a new full set will be required and will be priced the amount of a new set of classic eyelash extensions.

CANCELLATIONS:

We understand that life gets busy.  If you are unable to keep your appointment and have to reschedule, please contact us within 24-48 hours before your appointment or fees will apply. Frequent cancellations will result in refusal of service.

COMMON COLD/ILLNESSES: 

In the event that you are sick, please reschedule your lash appointment until you feel better.  Since your lash artist is very close to your face throughout the lashing process, germs will spread. If it’s absolutely necessary to get your lashes done, wear a medical mask to avoid germs from spreading.

COMMUNICATE:

Your lash artist won’t be able to achieve your dream lashes unless you tell them what you’re envisioning! Please work with your lash artist to explain your style preference and they will work with you to choose the best style that will not damage your natural lashes.

LIMIT PHONE TIME:

As a courtesy, please put your phone away and on silent during your appointment.

CHILDREN:

Although we all love children and some of us have children, our Beauty Bar has a no children policy. Since your eyes will be closed during the lashing process, we cannot and will not be held liable or responsible for any injuries.

BRING CASH:

Xclusive Lashes & Beauty Bar accepts both credit and cash, however a credit card processing fee will apply to any payments made with a credit card. To avoid the credit card processing fee and to ensure that your lash artist receives the entire tip, please bring cash.

TIP CORRECTLY:

Similar to all who work in the service industry, lash artists work on a salary based on tips. A standard tip across the board is between 15-20%, however your tip amount should be based on the experience that you have received at our Beauty Bar.  If you have had an unpleasant experience, please feel free to contact us.